Wouldn’t life be great if clients simply agreed to all of our recommendations? If we could make our assessment, explain it to the client, and know that everything will be done exactly as we’d like?  But of course…that’s not real life.

We know the clinical steps we need to follow but getting clients on board and keeping them engaged can be a real challenge.

In this event we’ll explore how to get the maximum engagement & collaboration from our clients to successfully treat their pets. We’ll use realistic clinical roleplay and cover essential communication skills and behavioural science techniques that veterinary professionals can apply in their practice, regardless of their role.

Learning Outcomes 

• Effective Communication: You’ll learn how the way we communicate with clients is often more influential than the evidence supporting our recommendations. You’ll take away tips to guide client decisions.
  
  
• Active Listening: You’ll learn what good listening involves and how you can apply that learning to client conversations.
   
• Advocating for Patients: You’ll learn how to connect recommendations to things which mean something to your client so you can help them see the value.

Meet The Speaker

Dr Becki Maher

MA VetMB PGCert MRCVS CXAD(Dip)

Becki is the founder and Managing Director of InsideMinds, the animal health consultancy that harnesses the power of behavioural science to help veterinary businesses improve animal health. Becki applies her behavioural science expertise to help veterinary businesses overcome communication and behaviour change challenges, improve customer experience and create marketing content which really works.

She’s a vet, qualified marketer, consumer psychologist and has 20 years of commercial experience in blue-chip pharma companies. Find out more at inside-minds.com

At Lintbells Veterinary, home of YuMOVE ADVANCE 360 Joint Care, we aim to help cats and dogs live active lives. As the UK’s no.1 veterinary joint supplement brand, we support over 2 million dogs annually. We encourage customers to consult their vets about pet supplements. YuMOVE ADVANCE 360 Joint Care, developed for veterinary use, offers our highest strength joint support for pets needing extra care. With over 15 years of research and £1 million invested, YuMOVE ADVANCE 360 Joint Care for dogs is backed by two in vivo, double-blind, objectively measured clinical studies.